“Passionate about Customer Productivity” says it all and defines who we are, according to Global Imaging Systems, Inc. CEO Michael Shea. “Global faces the same uphill battles and pressures that our customers do as we compete with larger companies. We know we must always be on the lookout for new ways to increase our productivity. We are truly passionate about productivity for our customers and ourselves, and know that office technology offers a critical opportunity to level the playing field.”
CTX has the most tenure of all copier companies in Portland with 45 years of marketplace experience. We have, through hard work, developed our image as a company known for having a “Reputation Built on Service”. At CTX, service excellence is internally demanded from the top down. As a result on a national level, our manufacturers have ranked CTX as being consistently in the top echelon of dealers for providing its customers with excellence in overall service performance. CTX secures its customers due to a few core fundamental values:
Customer Flexibility… allowing businesses to respond to changes in technology and financial conditions;
Performance Guarantees… standing behind our belief in the products or services we provide;
Service Excellence… “Total Call Commitment” to ensure optimization of your equipment performance;
Local Decision Making… understanding our customers’ needs and their unique business challenges has been a key element to a successful partnership strategy.
It is these fundamental values that allow us to put the customer first and ensure excellence in service performance.