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Our superior customer service is largely responsible for our solid reputation and high customer loyalty. CTX has built a rock solid service reputation by responding to customer needs very quickly and by having trained and experienced technicians with ample parts to solve the problem on our first visit to your office. Our award-winning service department is the most talented and knowledgeable force in the Oregon and SW Washington marketplace, boasting technicians who are masters of document management, copier, and printer technologies.
Business Equipment Services Information
Business Equipment Services Information (BEI) is used to measure and create benchmarks by comparing nationwide industry statistics. This information is very valuable to both our service department and our customers.
- Compare our statistics with those across the industry per machine.
- Compensate Technicians for copies between calls thus promoting a thorough service call every time.
- Overall call volume is reduced because technicians take a proactive approach to repairing a copier instead of a simple band-aid fix.
- Service calls are reduced overall which is reflected in an improved response time for all customers.
- Ensures all service calls are done productively, efficiently and effectively!
Onsite Technical Assistance
We offer on site technical experts to assist in troubleshooting and maintenance. Our goal is to keep your office running and efficient.
- 50 technical service employees, certified by every manufacturer we support
- Assigned coverage areas to gain familiarity with your company, personnel and workflow
- Equipped with a full stock of parts
- Laptops ensure easy download of drivers and firmware upgrades for quick resolution
Parts Delivery
Our new service truck delivers parts directly to technicians in the field. This helps provide an efficient fix in the event a part is not in the technician's stock. Our delivery truck will pick up the part and deliver it to the technician, thus getting your machine up and running.
Customer Care Center
Our customer care center is our first line of support and provides real-time access for hardware, connectivity assistance and document software support.
- Remote assistance capability for more accurate troubleshooting
- Experienced and certified customer care center technicians
- Support assistance for hardware troubleshooting, software configuration, remote installations, pre and post-sales
- Faster response time with a guaranteed call back time within an hour.
Immediate Support
Remote Meter Collection
Automate and simplify meter reading activities, reducing manual intervention and delivering accurate results. The non-invasive application automatically creates a snapshot of all networked and non-networked devices in a matter of minutes:
- No cost to the customer - no hidden fees or administrative charges
- Collects copy/print/scan/fax/color meter data from networked and non-networked devices.
- Interactive reporting tool that includes device location, serial number and page counts
- Helps you comply with HIPAA regulations.
- Set thresholds to automatically order supplies when necessary.
- Run volume analysis on your managed fleet to give you accurate TCO reports.
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